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Bitcoin.Tax Doesn't Support My Exchange - What Now?
We are always working to add support for requested exchanges/wallets. When users submit their CSVs for these sources, it helps us to determine if the CSV provided has all of the proper information in order to support it. If you'd like to share your ...
Can you reset my 2FA?
If you've lost your phone, or are unable to confirm your 2FA setting, you can send our support staff an email @ support@bitcoin.tax - we will ask for the last four digit of a credit card you last used to confirm your identity and remove 2FA from your ...
What do I do if I purchased the wrong year on BitcoinTaxes?
If you purchased/upgraded the wrong tax year, you have two options. You can email us at support@bitcoin.tax and request that we change the purchase to the correct tax year for you. You can also purchase the proper year, and then email our support ...
Can I have a refund?
If you'd like a refund, you can send us an email at support@bitcoin.tax Once we receive your request, please allow 1 to 2 days for us to process your refund. During our busy times, labeling your email "Refund Request" will allow us to notice your ...
How To Deal With Coins That Share A Symbol
Many coins in the crypto space have the same symbol. If this is the case with a coin that you are trading, please be sure you are using the proper symbol to ensure accurate calculations. The best way to find the proper symbol being used for your coin ...